CUSTOM PUBLISHING CUSTOM PUBLISHING II ii a ii II ns ghts and Perspect ves for the VOLUME 4, NUMBER 2010 VOLUME 4, NUMBER 2010 SMARTENTERPRISEMAG.COM SMARTENTERPRISEMAG.COM EXPECTATIONS CIOs venture farther into new territory created by dynamic delivery models and increased agility. PAG CASE STUDY At Baker Hughes, IT is the Business NEW MEASURES Key Performance Indicators for the Cloud PAG 42